Nearly 15,000 complaints of abuse and neglect of elderly people in care homes were made in England in a year, official figures show.

Almost a third of these were upheld, but families claimed that their complaints – known as ‘safeguarding referrals’ – were often ignored or not taken seriously.

In one instance, a care home investigated itself after a complaint by a resident’s daughter.

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I am a journalist and author. I am a staff writer at the UK edition of WIRED magazine and in 2015 my book, Freedom of Information: A Practical Guide for UK Journalists, was published. I created FOI Directory in 2012.