The PPI scandal continues to dominate the workload of the financial ombudsman, with 92,000 new complaints opened against the banks in the last six months of 2015.

As the redress scheme for mis-sold payment protection insurance starts to draw to a close, tens of thousands of customers are still reporting problems with the compensation programme.

Reported by the Telegraph. You can read the full story here. 

I am a journalist and author. I am a staff writer at the UK edition of WIRED magazine and in 2015 my book, Freedom of Information: A Practical Guide for UK Journalists, was published. I created FOI Directory in 2012.